WWest Communications provides many service options to its customers. From call waiting to additional lines, WWest Communications is here to serve you!
Additional Access Lines
For added convenience, a second or third incoming line can be installed to your home or business.
We also offer a “trunk-hunt” feature so callers can reach you on one or more additional lines by dialing the main number.
Custom Calling Features
We have more than two dozen calling features available to simplify your life at home and at work. Follow this link to our calling features page for a list and complete details.
Additional Information on our Telephone Service
Now, each time either you or a Long Distance Carrier requests a change to your Long Distance service, a fee of $15.00 will be charged to your account. To help protect our customers from “slamming” in the future, we are offering our customers a chance to freeze their current PIC (Primary Interexchange Carrier). This service will be free of charge and will remain on your line until you request it removed.
If you want WWest Communications to place a PIC Freeze on your telephone account, please call our business office at 360-465-2211 and let us know and we will forward a form to you to sign, authorizing this freeze. Alternatively, you can print out the form from HERE and send it in.
Should you have a complaint
Your Service Representative has a basic responsibility to answer your questions and resolve your problems. If you’re not satisfied, feel free to ask for a supervisor. If your problem can’t be solved by the supervisor, ask for the manager.
If your are not satisfied, you have the right to file a formal or informal complaint with the Washington Utilities and Transportation Commission.
The address is:
Washington Utilities and Transportation Commission
PO Box 47250
Olympia, WA 98504-7250
Toll Free-Dial 1-800-562-6150
FCC Consumer Complaint Link:
Under Phone issues, arrow down to Rural Call Completion.
Name of caller’s long distance company is not required.
FCC can find it by the callers telephone number.
Attachments are not required.
Alternative Operator Services (AOS)
FCC Consumer Center
Mail Stop 1600A2
Washington DC 20554
Service difficulties or interruptions of service
Discounted Telephone Service Program
Discounted Telephone Service
Wahkiakum West Telephone provides Lifeline Benefits to qualified subscribers in Grays River, Naselle and Rosburg.
You may qualify for Lifeline Service if you meet certain low-income eligibility requirements. The lifeline benefit is a credit of $7.25 per month off your basic residential
Call Wahkiakum West Telephone at 360-465-2211 for more information on the Lifeline program or to request a Lifeline application.
Telecommunication Devices for the Deaf (TTY)
PO Box 45301
Olympia, WA 98504-5301
(360) 902-8001 (TTY)
Washington State Telecommunications Relay Service
You should report companies using questionable sales practices or telemarketing fraud to the Attorney General’s office. A complaint can be filed through them. For more information contact:
Consumer Protection Division
Attorney General’s Office
Toll Free dial 1-800-551-4636