Telephone Services

WWest Communications provides many service options to its customers. From call waiting to additional lines, WWest Communications is here to serve you!

Additional Access Lines
For added convenience, a second or third incoming line can be installed to your home or business.
We also offer a “trunk-hunt” feature so callers can reach you on one or more additional lines by dialing the main number.

Custom Calling Features

We have more than two dozen calling features available to simplify your life at home and at work. Follow this link to our calling features page for a list and complete details.

 

Additional Information on our Telephone Service

Off-Premise Extensions

Off-premise extensions offer the convenience of extending your telephone line to your garage, shop, barn or other building, located either adjacent to your home or at another location (where facilities are available).

Directory Listings

Each Subscriber may be listed once in the alphabetical section of the directory without charge. Additional directory listings are available at an additional charge. Business subscribers receive a free, light type yellow page listing under the category of their choice. WWest Communications’ liability for damages arising from errors or omissions in listings is limited in accordance with its tariffs.

Non-Listed Number

With this service your telephone number is not listed in the directory but it is available from Directory Assistance.

Non-Published Number

A non-published number is not in the directory and is not available from Directory Assistance. There is a small additional monthly recurring charge for non-published numbers.

PIC Freezes

In the past, WWest Communications has tried to verify with our customers that they wanted to make a change in their Long Distance Carrier before we actually changed them. This was done to protect our customers from a practice known as “slamming”, where Long Distance Carriers would submit changes for customers without notifying them. New federal legislation has been passed, though, that no longer allows us to notify our customers when this happens. WWest Communications now has to change your carrier immediately upon notification with no verification. This is intended to encourage competition.

Now, each time either you or a Long Distance Carrier requests a change to your Long Distance service, a fee of $15.00 will be charged to your account. To help protect our customers from “slamming” in the future, we are offering our customers a chance to freeze their current PIC (Primary Interexchange Carrier). This service will be free of charge and will remain on your line until you request it removed.

If you want WWest Communications to place a PIC Freeze on your telephone account, please call our business office at 360-465-2211 and let us know and we will forward a form to you to sign, authorizing this freeze. Alternatively, you can print out the form from HERE and send it in.

Consumer Information

Should you have a complaint

Your Service Representative has a basic responsibility to answer your questions and resolve your problems. If you’re not satisfied, feel free to ask for a supervisor. If your problem can’t be solved by the supervisor, ask for the manager.

If your are not satisfied, you have the right to file a formal or informal complaint with the Washington Utilities and Transportation Commission.

The address is:
Washington Utilities and Transportation Commission
PO Box 47250
Olympia, WA 98504-7250
Toll Free-Dial 1-800-562-6150

Alternative Operator Services (AOS)

Alternative Operator Services are contacted by many restaurants, shopping malls, motels, convenience stores, etc. for public pay telephones located on their premises. The Federal Communications Commission (FCC) requires AOS providers to have information available to callers about services, and rates applicable to their call, as well as access to other operator services. Some calling cards may not be valid for use with AOS providers; therefore we suggest you use a pre-paid phone card, or calling card issued by your current long distance carrier, if available. Complaints about AOS service, billing, and rates should be directed to the AOS company, and/or the FCC, at the address below, or call Toll Free 1-888-225-5322.

FCC Consumer Center
Mail Stop 1600A2
Washington DC 20554

Service difficulties or interruptions of service

Every effort is devoted toward providing you with the best possible telephone service. We shall appreciate your cooperation in reporting any service troubles or defective equipment.

Discounted Telephone Service Program

WWest Communications participates in the Lifeline and Washington Telephone Assistance Program (WTAP) benefits to qualified subscribers in Grays River, Naselle, and Rosburg. You may qualify for WTAP and/or Lifeline services if you meet certain low-income eligibility requirements.

WTAP benefits include a monthly discount of $3.25 on basic phone charges. WTAP may also provide a discount on connection fees. Lifeline benefits include a discount of $9.25 per month. WWest Communications customers receiving both Lifeline and WTAP credits pay only $8.00 per month for basic local telephone service, not including taxes and surcharges. Washington Telephone Assistance Program (WTAP) is funded through a monthly surcharge on all telephone customers in the state. Eligible customers are certified by the Department of Social and Health Services.

WWest Communications will verify the customer’s case number with DSHS by telephone. For more WTAP information, please call 1-888-700-8880. Lifeline is a federal program offering benefits to participants of most Federal and State assistance programs. Please contact our office for a Lifeline verification form. More information on the Lifeline program is available at http://www.fcc.gov/cgb or TTY1-888-Tell-FCC.

Telecommunication Devices for the Deaf (TTY)

Under Washington state law, deaf & hearing impaired persons who are eligible can obtain special teletypewriter equipment allowing calls to be sent & received by those with hearing disabilities. The program is funded through a monthly surcharge on all telephone customers in the state. Eligibility for these services will be determined by the Washington State Dept. of Social & Health Services. Interested persons should write or call:

DSHS/TAS
PO Box 45301
Olympia, WA 98504-5301
(360) 902-8001 (TTY)

Washington State Telecommunications Relay Service

Persons using Telecommunications Devices for the deaf (TTY) can communicate with other telephone users who don’t have a TTY. This service allows a hearing person without a TTY to call a TTY user, or a hearing impaired person to use their voice to talk to a non-TTY user. There is no charge to use the 24 hour, 7 day a week relay service. Call 1-800-833-6388. Directory Assistance for the hearing impaired: 1-800-855-1155.

Do-Not-Call List

All telephone subscribers have the option to register for the national telemarketing “Do-Not-Call” list. This FREE service will decrease telemarketing calls to your home or business within about three months of registration. Call toll free 888-382-1222 from the phone number to be registered, or log onto www.donotcall.gov on the Internet. If you have questions, call WWest Communications at 465-2211 for more information.

You should report companies using questionable sales practices or telemarketing fraud to the Attorney General’s office. A complaint can be filed through them. For more information contact:

Consumer Protection Division
Attorney General’s Office
Toll Free dial 1-800-551-4636
Or 1-360-759-2150

Beginning January 1, 2010 a late charge of 1% may be assessed on any past due charges.